Returns and Refunds Policy

Returns and Refunds Policy
Thank you for shopping at Cii Stores.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 7 days of the original purchase of the product.

Before you return a product, please make sure that:

– The product was purchased in the last 7 days
– The product is in its original packaging
РThe product is not used or damaged
– Product must have the receipt or proof of purchase

A restocking fee of R100.00 will be charged in an event you wish to refund your order. The goods will need to be courier back to us.

You may send the products with its original packing to:

Shop U25, Upper Level, Trade Route Mall, Lenasia, Johannesburg, South Africa

Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.

Size Changes
In the event you wish to exchange a size for a garment, you will need to send the original garment back to us and cover the shipping chargers for the new garment to be sent back to you.

Damaged items
If you received a damaged product, please notify us immediately for assistance. Although all products are checked before sent out, items could have got damaged in transit.

Sale items
Sale items cannot be refunded.

Digital products
We do not issue refunds for digital products once the order is confirmed and the product is sent.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:

– By phone number: +27 11 852 0097
– By email: contact@ciistores.com

Leave a Reply

Your email address will not be published. Required fields are marked *