Shipping policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email and payment has cleared. You will receive another notification when your order has shipped.

Standard Shipping takes 3-5 Working days (Excluding Weekends - Sat & Sun)

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer R160.00 flat rate shipping.

In-store Pickup

You can skip the shipping fees with free local pickup at Cii Stores, Shop No.4, Ormonde Shopping Centre, 18 Crownwood Road, Ormonde, Johannesburg, South Africa. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. Our in-store pickup hours are 09:00 - 17:00 on Mon-Sat. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 7 Working Days of receiving your shipping confirmation email, please contact us at care(at)ciistores.com with your name and order number, and we will look into it for you.